Seller terms
Who we are
Shared Ambition Support Ltd (trading as SAS), registered in England and Wales, company number 13961503, 143 Adelphi Court , North George Street , Salford , M3 6HU. VAT number GB477601668. Email hello@dropshipi.com. Phone +447861982290.
These terms apply when you subscribe to a paid Seller plan: you use Dropship-i as software to run your own selling with your own suppliers or stock.
Plans
Plans, their limits and what each includes are shown on our pricing page (currently Starter £24, Growth £49, Pro £99, Scale £199 a month, plus VAT). Limits count products, not their options (sizes, colours). If you reach a limit, nothing is deleted — you just can't add more until you move up a plan or free some up.
Free trial
New Sellers get a 14-day free trial with no card needed. If you choose a plan during the trial, the first payment is taken when the trial ends. We email you 3 days before the first payment.
Paying
- Plans are paid in advance, monthly or yearly (a yearly plan costs ten months' price), by card through our payment provider Stripe. Prices exclude VAT, which is added at the UK rate. Stripe sends a VAT invoice for every payment.
- Plans renew automatically at the end of each period until you cancel. We email you before each yearly renewal.
- We'll give you at least 30 days' notice of any price rise, and you can cancel before it applies.
- If a payment fails, listing new products is paused (orders already sold carry on) and Stripe tries again over the following days. If it's still unpaid after 14 days we may cancel the plan.
Cancelling and pausing
You can cancel online from your Plan page in one step, at any time. Your plan stays on until the end of the period you've already paid for, then stops; nothing more is charged. We don't refund part-used periods, except where the law requires it or we end the service without you being at fault, in which case we refund the unused part. You can also pause your plan for 1 to 3 months: nothing is charged while paused and it resumes by itself.
After a plan ends you can export your data for 30 days, then we delete your account data, except records we must keep by law (such as invoices).
Your accounts and suppliers
You connect your own marketplace, shop and supplier accounts and remain responsible for them and their fees. You must have the right to use any supplier account you connect, and must only use a retailer or marketplace as a supplier where the selling channel allows it. Marketplaces limit how many requests our service can make each day; we share that allowance fairly between shops and always let orders, tracking and stock updates through first.
Selling lawfully
You are the seller to your own customers. You are responsible for:
- Marketplace rules. Each marketplace's own policies — for example eBay UK allows dropshipping only from a wholesale supplier, never by buying from another retailer or marketplace; Amazon requires you to be the seller of record with nothing from the supplier in the parcel. We tell you when we know a product or supplier can't be used on a channel, but the account and its standing are yours.
- Consumer law to your buyers. Accurate descriptions and prices, delivery promises you can keep, the 14-day right to cancel, and dealing with faulty goods (Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Digital Markets, Competition and Consumers Act 2024).
- Honest selling. No fake or copied reviews, no fake urgency or countdowns, no hidden charges.
- Product law. No counterfeit goods, nothing that uses another person's trade mark, character or likeness without permission, and the rules for regulated goods (for example UKCA/CE marking, cosmetics needing a UK Responsible Person, toys, electricals and batteries).
Our risk rules block or flag products that are likely to break these rules. They help you; they don't replace your own checks, and we may refuse to list or fulfil any product that we reasonably believe is unlawful or unsafe.
Fair use and suspension
Don't try to get around plan limits, overload the service, or use it to collect other people's data. We may suspend a plan (telling you why, by email) for breaking these terms, for unlawful products, or where your use puts the service or other customers at risk; if we end a plan without you being at fault we refund the unused part.
Our responsibility to you
We provide the service with reasonable care and skill. We aim to keep it available all the time but can't promise it will never be interrupted — for example during updates, or when a marketplace, supplier, courier or payment provider has a problem. We are not responsible for a marketplace suspending or restricting your account, for losses caused by information a marketplace, supplier or courier gives us, or for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total liability to you in any 12 months is limited to the greater of £100 and the amounts you paid us in that period for the service (for Partners: the margin we earned on your orders in that period). Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.
Data
For your buyers' personal data you are the controller and we are your processor; our data processing terms form part of these terms. How we use your own details is in our privacy notice for partners and sellers.
Changes to these terms
We may update these terms. We'll email you at least 30 days before a change that affects you materially (sooner only where the law or a marketplace requires it). If you don't agree, you can stop using the service before the change takes effect.
Business customers only
The service is for businesses and sole traders acting for their business, not for consumers. By opening an account you confirm you act for business purposes.
Complaints and law
Tell us about any problem by email and we'll reply within 5 working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Last updated October 2026.